Our helpline service – the capacity of which is always stretched to the limit - has recently experienced an exceptional number of requests for assistance in relation to benefit claims. If you have already sent in a request for assistance we hope to be able to fulfill that request but are currently reviewing this and hope to be able to update you over the coming days.
As a result, our advisers have a backlog to deal with, which will take some time to clear. In view of this, and the impending holiday period, we regret to advise that we will be unable to deal with any further requests for benefit assistance until further notice. The situation will be reviewed by the Trustees in January, and we hope to resume normal service as soon as possible after that.
The helpline will remain open for assistance in relation to other matters, but we hope you will understand that our limited resources mean that we may not be able to respond as quickly as we normally aim to do, and emergencies will be given priority.